Frequently Asked Questions
No, the exhibition is closed.
Yes, you can purchase your ticket at the door. However, ticket purchases are made through the online ticketing system by the purchaser. If you know the time and date you’d like to attend, we highly recommend you purchase in advance, as there may not be any available time slots left if you wait to purchase at the door.
Ages 3 and up are required to purchase a ticket for entry. Ages 3-12 will need to purchase a kid’s ticket and ages 13 and up will need to purchase an adult ticket.
At the George R. Brown Convention Center located at 1001 Avenida de las Americas, Houston, TX 77010. The exhibition will be located in Hall A.
There is a no refund policy, but you can swap your ticket for another day and time if you can not make your previously chosen timeslot based on availability.
Tickets are nontransferable but can be swapped for a different day and time if you cannot make your previously chosen timeslot. If the ticket you are swapping costs more than the one you purchased, you will need to pay the difference. If the ticket you are swapping costs less than the one your purchased, you will not be granted a refund for the difference.
If you arrive more than 15 minutes late for your scheduled timeslot, we will do our best to accommodate you given availability but it is not guaranteed.
Face covers are encouraged for attendees who are not fully vaccinated but are not required.
Yes, you are able to bring in purses, diaper bags and personal items.
Yes, there is plenty of room in the exhibit for you to bring a stroller, but strollers must be kept with patrons at all times.
Please arrive 15 minutes before your chosen timeslot to check in for the exhibit.
No, we are cashless.
45-90 minutes is the average time spent depending upon your pace. There is no time limit.
Your admittance into the Awesome Exhibition.
Yes, groups of 10 or more may receive a discount. Please email [email protected] for more information.
12 and under.
Yes, it is self-guided but there will be staff to help move you through the exhibit if you have any questions.
The exhibit is suitable for ages 3 and up.
Food and drinks are not allowed in the exhibit space although you can bring them and eat them at the designated areas outside of the exhibit.
If you are still onsite, please report to staff on duty and they will reach out to the box office. If you are no longer onsite, you can email h[email protected] to see if your item has been recovered.
There will not be any designated photo stations set up at the exhibit, but there will be plenty of picture opportunities throughout the exhibition!
No, in fact, we encourage you to take photos and tag us on social media @htxexperience! Please be aware that by entering the Amazing Exhibition, you consent to your voice, name, and/or likeness being used, without compensation, in films, photos, and tapes for exploitation in any and all media, whether now known or hereafter devised, for eternity, and you release Kilburn Experiences 3 Canada LTD., and Mattel Inc., their successors, assigns and licensees from any liability whatsoever of any nature.
